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• How to remove my account?

  If you want to delete your account, please contact us: support@iqhashtags.com Please, use the email address associated with the account you want to delete. If you have a paid subscription, please remove your card before asking us to delete your account. If you started your subscription with PayPal, you need to remove it from your PayPal account.Very popular

• I entered the wrong name in the profile, can I change it?

  You can change the profile multiple times in the PRO plan. You cannot change the profile in the free, standard or advanced subscription. In exceptional cases, we allow you to change your profile name in the standard or advanced plan if you entered the wrong profile name during subscription. Contact us via chat and describe the situation and provide the correct name of the profile. After profile verification, the name will be changed manually.Very popular

• What can I do if my profile is not updated?

  Sometimes your profile may be stopped while updating. It does not depend on us and may result from: update on Instagram or it is the effect of a recent name change, exceeding the plan limit (number of followers), too small plan for your account size. If you have a paid plan and your profile has stopped updating, please let us know. Share your username (enter your username, do not share profile screenshots) and let us know if you've changed it recently. If you have changed your profileVery popular

• Can I downgrade the plan during the subscription?

  If you want to update the plan, you must do so after the current cycle is completed.Popular

• How to get an invoice?

  If you want to receive an invoice for the Service, you need to send the necessary data such as: e-mail address of an account registered with IQhashtags, company name, company address, company tax identification number, value and period of the purchased subscription to the e-mail address support@iqhashtags.com Due to the tax regulations in force in the country of registration of the Service, all requests for an invoice must be sent to IQhashtags within 7 days of purchasing or renewed a subscriptPopular

• Can I get refund?

  As mentioned in Terms and Conditions, no refunds are available.Popular

• What is the difference between annual and monthly payments?

  The annual plan significantly reduces the total cost of using the tool (up to 42% cheaper). Payment is made in advance. Payment is renewed every year. The monthly subscription allows you to use the tool at a regular price. Payment is renewed every month. Check out: Yearly Plans Monthly PlansPopular

• How do I change my profile?

  You can change your profile many times in the PRO plan. We do not allow users to change their profiles in the Free, Standard and Advanced plan. We anticipate a deviation from this rule if in the Standard or Advanced plan: Incorrect username (e.g. because you made a typo), Your profile (same account) name was changed during the subscription.Popular

• I want to analyze more than one profil. How to do that?

  If you want to analyze more than one profile, we have two solutions for you: Register separate accounts for each profile you want to analyze, or... Register one account in the PRO plan and change the analyzed profiles multiple times during the subscription.Some readers

• How to get a receipt?

  We do not issue receipts, but we can issue an invoice. Contact us here: support@iqhashtags.com Share the company name, address, tax code, subscription period and plan value. The invoice will be issued manually within 14 days of notification. We don't issue invoices from the past, so make sure you report the need immediately after paying for the tool. We do not issue invoices automatically, so remember to always report to us that you need a new invoice.Some readers

• I have changed the name of the profile on Instagram, can I change the profile in the tool?

  You can change the profile multiple times in the PRO plan. You cannot change the profile in the free, standard or advanced subscription. We exceptionally allow you to change your profile name if you changed your Instagram name during subscription. If you have changed your profile name while using the tools, your data is not updated and you should notify us each time. We will change your profile name in your account manually. Contact us via chat and describe the situation. We will needSome readers

• I didn't use the tool. I want a refund.

  We are really sorry that you did not use our tool. We will be grateful for information on why this happened. Maybe we can help you somehow? We are not responsible for the way you use the data and whether you do it at all, so a refund is not possible.Some readers

• How do I change my password?

  If you want to change your password, please use the "Forgot password" button on the login page. You cannot set a specific password in the tool yet. If you want to set a specific password, please share it at support@iqhashtags.com and our IT team will change it for you.Some readers

• Can I upgrade the plan during the subscription?

  If you want to update the plan, you must do so after the current cycle is completed.Some readers

• How do I change my email?

  If you want to change your email address, please contact us via chat or support@iqhashtags.comFew readers

• Can I get discount?

  We offer occasional discounts. Follow us on social media and follow the website. You can also use the discount for the annual payment.Few readers

• How do I change the language?

  Go to profile settings and select a language. Then save the setting.Few readers