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• I entered the wrong name in the profile, can I change it?

  We do not allow users to change their profile name. In exceptional cases, we allow you to change your profile name in the STARTER plan if you entered the wrong profile name during subscription. Contact us via chat and describe the situation and provide the correct name of the profile. After profile verification, the name will be changed manually.Very popular

• What can I do if my profile is not updated?

  Sometimes your profile may be stopped while updating. It does not depend on us and may result from: update on Instagram or it is the effect of a recent name change, exceeding the plan limit (number of followers), too small plan for your account size. If you have a paid plan and your profile has stopped updating, please let us know. Share your username (enter your username, do not share profile screenshots) and let us know if you've changed it recently. If you have changed your profileVery popular

• How to get an invoice?

  If you want to receive an invoice for the Service, you need to send the necessary data such as: e-mail address of an account registered with IQhashtags, company name, company address, company tax identification number, value and period of the purchased subscription to the e-mail address support@iqhashtags.com Due to the tax regulations in force in the country of registration of the Service, all requests for an invoice must be sent to IQhashtags within 7 days of purchasing or renewed a subscriptVery popular

• How do I change my profile?

  We do not allow users to change their profiles. We anticipate a deviation from this rule if in the STARTER plan: Incorrect username (e.g. because you made a typo), Your profile (same account) name was changed during the subscription.Very popular

• Can I downgrade the plan during the subscription?

  If you want to update the plan, you must do so after the current cycle is completed.Very popular

• Can I get refund?

  As mentioned in Terms and Conditions, no refunds are available.Popular

• I have changed the name of the profile on Instagram, can I change the profile in the tool?

  We do not allow users to change their profile names. We exceptionally allow you to change your profile name (STARTER plan only) if you changed your Instagram name during subscription. If you have changed your profile name while using the tools, your data is not updated and you should notify us each time. We will change your profile name in your account manually. Contact us via chat and describe the situation. We will need your old and new profile name too. After profile verification,Popular

• What is the difference between annual and monthly payments?

  The annual plan significantly reduces the total cost of using the tool (up to 42% cheaper). Payment is made in advance. Payment is renewed every year. The monthly subscription allows you to use the tool at a regular price. Payment is renewed every month. Check out: Yearly Plans Monthly PlansPopular

• I want to analyze more than one profil. How to do that?

  If you want to analyze more than one profile, we have three solutions for you: Register separate accounts for each profile you want to analyze (STARTER plan), or... Register one account in the GROWTH plan and analyze up to 2 profiles. Register one account in the PRO plan and analyze up to 5 profiles.Popular

• I didn't use the tool. I want a refund.

  We are really sorry that you did not use our tool. We will be grateful for information on why this happened. Maybe we can help you somehow? We are not responsible for the way you use the data and whether you do it at all, so a refund is not possible.Popular

• How to get a receipt?

  We do not issue receipts, but we can issue an invoice. Contact us here: support@iqhashtags.com Share the company name, address, tax code, subscription period and plan value. The invoice will be issued manually within 14 days of notification. We don't issue invoices from the past, so make sure you report the need immediately after paying for the tool. We do not issue invoices automatically, so remember to always report to us that you need a new invoice.Some readers

• How do I change my password?

  If you want to change your password, please use the "Forgot password" button on the login page. You cannot set a specific password in the tool yet. If you want to set a specific password, please share it at support@iqhashtags.com and our IT team will change it for you.Some readers

• How do I change my email?

  If you want to change your email address, please contact us via chat or support@iqhashtags.comSome readers

• Can I upgrade the plan during the subscription?

  If you want to update the plan, you must do so after the current cycle is completed.Few readers

• Can I get discount?

  We offer occasional discounts. Follow us on social media and follow the website. You can also use the discount for the annual payment.Few readers

• How do I change the language?

  Go to profile settings and select a language. Then save the setting.Few readers